Terms of service

Terms and Conditions of Sale
Effective: 19 September 2026 · Last updated: 19 September 2026

1. The seller and how to reach us

King Stella Group Co., Ltd. (the “Company”, “we”)
Registered address: 89 Moo 1, Khlong Niyom Yatra, Bang Bo, Samut Prakan 10560
Returns address: 40 Phatthanakan Soi 40, Suan Luang, Bangkok 10250
Website: https://www.ksgshop.com
Customer service: Tel. 02-320-2113 · Email lets_empower@kingstella.com · LINE: @ksgshop
Service hours: Mon–Fri 08:30–17:30, excluding public holidays

2. Acceptance of these Terms

These Terms and Conditions (the “Terms”) apply to every purchase made through https://www.ksgshop.com. Please read them carefully before ordering.
By confirming an order you acknowledge that you have read, understood and agree to be bound by these Terms, which are binding under the Electronic Transactions Act B.E. 2544.
You must be at least 20 years of age, or have the consent of your legal representative or guardian, in order to place an order.

3. Orders and formation of contract

Products and prices displayed on the website are an invitation to treat. Your order is an offer, and the contract of sale is formed when the Company accepts your order and payment has been confirmed by the system.
The Company may refuse or cancel an order on reasonable grounds, namely:
- your information is incorrect or incomplete such that delivery is not possible;
- an obvious error in the price or product details;
- the product is out of stock or cannot be sourced;
- there are reasonable grounds to believe the order is fraudulent or unlawful;
- the Company cannot lawfully fulfil the order.
If the Company refuses or cancels an order that you have already paid for, the Company will refund the full amount with no deduction within 15 days of notifying you of the cancellation.

4. Prices, tax and payment

All prices are shown in Thai Baht and include VAT. Delivery charges, where they apply, are shown separately before payment.
Payment methods designated by the Company are bank transfer, credit/debit card, and other electronic channels shown at checkout.
The Company may change prices. Any such change does not apply retrospectively to orders the Company has already accepted.
Where there is an obvious pricing error, the Company will inform you and you may choose either to confirm the order at the correct price or to cancel it and receive a full refund.
A full-form tax invoice is available on request; please send your name, address and tax identification number to customer service.

5. Delivery, risk and delay

The Company will dispatch your order once it is complete and payment has been confirmed, normally within 3–5 business days. An estimated timeframe is shown at checkout.
Delivery charges are shown before payment, and free-delivery promotions may apply from time to time.
Risk in the goods passes to you when you or your authorised recipient takes delivery. Damage occurring in transit remains the Company's responsibility under clause 7.
If delivery is significantly delayed beyond the stated timeframe for reasons that are not your fault, you may cancel the order and receive a full refund.

6. Right to withdraw within 7 days (statutory right)

Under section 33 of the Direct Sales and Direct Marketing Act B.E. 2545, you have the right to terminate the contract by giving the Company written notice within 7 days of receiving the goods, without having to give a reason.
Send your notice in writing to lets_empower@kingstella.com, or by post to the Company's address in clause 1, quoting your order number.
You must keep the goods in reasonably usable condition and return them to the Company together with their packaging.
The Company will refund the full amount within 15 days of receiving your notice of termination, with no fee deducted.
This right does not apply to goods or services excluded by ministerial regulation, such as perishable goods and goods made to your specific requirements.

7. Damaged, incomplete or transit-damaged orders

If the goods you receive are defective, incomplete, or damaged in transit, please notify the Company within 7 days of receipt through the channels in clause 1.
Claim requirements: quote your order number, attach photographic evidence, and keep the goods and their original packaging so far as you are able. A defect that only becomes apparent through normal use does not disqualify a claim.
The Company will replace the goods, send the missing items, or refund you, as agreed with you. The Company pays return shipping where goods are defective, incorrect or short-shipped.
The Company may decline a claim where inspection shows that the damage resulted from improper use or arose after delivery through no fault of the Company.
This clause is an additional route and does not remove or limit your rights under clause 6, your rights in respect of defects under the Civil and Commercial Code (sections 472 and 474), or any other consumer protection rights.

8. Cancellation by you before dispatch

You may cancel a paid order only while the Company has not yet dispatched it, by contacting customer service as set out in clause 1.
Once the goods have been dispatched you cannot cancel under this clause, but your right to withdraw under clause 6 and to claim under clause 7 both remain.
The Company will refund the full amount, with no fee or charge deducted.
Refunds are processed within 2–3 business days of the Company confirming the cancellation. The time for funds to reach your account depends on your payment provider or bank.
The Company will refund to the same channel you paid from wherever possible. Where that is not possible, the Company will refund by bank transfer to an account you nominate.

9. Promotions, discounts and vouchers

Each promotion, discount and sales campaign is subject to the conditions and the period stated in that campaign.
Vouchers and discount codes have no cash value, cannot be exchanged for cash, and may be used only on the stated conditions.
Where you cancel or return part of an order so that it no longer qualifies for a promotion, the Company calculates your refund on the amount you actually paid after the discount.
The Company may withdraw a benefit or cancel the related order where there are reasonable grounds to believe it has been used fraudulently or contrary to the purpose of the campaign.

10. Customer accounts

You must provide accurate, current information and keep your password and login details confidential.
Transactions made through your account are treated as yours, unless you can show that they were not the result of your own fault.
Please notify the Company without delay if you become aware of unauthorised use of your account.

11. Safe use of the products

Many of the Company's products are cleaning products, car care products and household chemicals.
Always read the label, directions and warnings on the packaging before use, use the product only for its stated purpose, and keep it out of reach of children and pets.

12. The Company's liability

The Company is liable to you as provided by law.
The Company is not liable for damage arising from improper use, use for a purpose other than that stated, or failure to follow the directions and warnings on the product label.
Subject to the clause below, the Company's liability in respect of any one order is limited to the value of the goods you actually paid for in that order, and the Company is not liable for indirect loss, consequential loss or loss of opportunity, to the extent that the law permits liability to be limited.
The above limitation does not apply and does not remove your rights in the following cases:
- liability for damage arising from unsafe products under the Liability for Damages Arising from Unsafe Products Act B.E. 2551, under which any agreement made in advance to exclude or limit that liability is void;
- death or personal injury caused by the Company's negligence;
- fraud or wilful misconduct by the Company;
- any other case where the law does not permit liability to be excluded or limited.
The limitations of liability in these Terms apply only so far as they are fair and reasonable under the Unfair Contract Terms Act B.E. 2540.

13. Intellectual property

All content, trademarks, product images and information on the website are the intellectual property of the Company or its licensors.
They must not be used, reproduced, modified or used for commercial purposes without the Company's written permission.
You may view, save and share content on the website for reasonable personal, non-commercial use.

14. Misuse of the website

The Company may suspend or cancel an order or a customer account where there are reasonable grounds to believe the website is being used abnormally or by automated means, that the behaviour amounts to fraud, or that these Terms are being breached.
Where the Company cancels a paid order and no fraud on your part is found, the Company will refund the full amount.

15. Force majeure

The Company is not liable for failure to perform these Terms because of force majeure, such as natural disaster, serious accident, civil disturbance, disease outbreak, or any other event reasonably beyond the Company's control.
If such an event prevents delivery for more than 30 days, either party may terminate the contract and the Company will refund in full any amount you have paid.

16. Personal data

The Company collects, uses and discloses your personal data in accordance with the Personal Data Protection Act B.E. 2562 and the Company's privacy policy.
Please see our Privacy Policy for details.

17. Changes to these Terms

The Company may amend these Terms. Any amended version will be published on the website with the date it takes effect.
Each order is governed by the version of the Terms in force at the time the Company accepts that order. Later amendments do not apply retrospectively.

18. Complaints

If you are dissatisfied or wish to complain, please contact customer service as set out in clause 1. The Company will respond within 7 business days.
You also have the right to complain to the Office of the Consumer Protection Board (OCPB), hotline 1166, or www.ocpb.go.th.

19. Governing law and jurisdiction

These Terms are governed by the laws of the Kingdom of Thailand.
Disputes shall be submitted to the Thai courts. This does not remove a consumer's right to bring proceedings in a court having jurisdiction under the Consumer Case Procedure Act B.E. 2551.